Bring know-how and expertise at any time to wherever they are most needed - no matter where the experts are located around the globe.
The focus of this Mixed Reality application is on an efficient and innovative support for mechanical engineers and plant operators in order to put machines back into operation as soon as possible after maintenance or breakdowns. Thereby, the production downtimes are reduced significantly, resulting in a higher utilization of the plant. The technician can request support by using a Mixed Reality device on site and will be directly connected to the right experts, depending on the required competences – without the need of knowing them personally. The experts, on the other hand, work on laptops, tablets or smartphones and share the view of the technician on their devices. They can give inputs to solve the issue by means of sketching into the reality of the technician and sharing supporting materials: